This role owns the relationship with the teachers and schools using StudyHubs. You'll help them get set up, gather the feedback that shapes our roadmap, and make sure no support message goes unanswered for long.
What you'll do
- Onboard new classrooms and schools onto StudyHubs.
- Answer support requests directly, and loop in engineering for real bugs.
- Turn recurring feedback into clear, prioritized input for the product team.
- Build relationships with teachers who become long-term champions of StudyHubs.
What we're looking for
- Experience in teaching, edtech, or customer success — ideally some overlap of the two.
- Excellent written communication and a genuine patience for troubleshooting.
- Comfort working in a small team where your feedback directly shapes the product.
Nice to have
- Former classroom teaching experience.
- Experience with support tools like Intercom or Zendesk.
Ready to apply?
Send your resume and a short note about why this role caught your eye.