Every support ticket at StudyHubs gets read by someone who can ship a fix, not just close a ticket.
It doesn't scale forever, and we know that. But right now, a message to our support inbox is read by someone who was in the room when the feature it's about was designed — often the same week.
That closeness is where most of our roadmap actually comes from. Not from a quarterly planning doc, but from a teacher describing, in plain words, the exact moment our product got in their way.